About delivery

<Delivery period>

Shipping times vary depending on the product you order, so please check the details page for each product.
Pre-ordered items will be delivered after the release date.

*For products that do not have a shipping date listed on the product details page, we will normally ship within 7 business days (excluding Saturdays, Sundays, public holidays, New Year's holidays, and summer holidays) after your order is confirmed.
*This is "shipping" and not "arrival," so the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If you order items with different shipping dates at the same time, they will be shipped together according to the item with the latest shipping date.
*For goods on sale at events, etc., it may take more than 7 business days to ship depending on stock availability.

Please note that delivery may be delayed for the following reasons:
・When there is a large number of orders ・When a product is temporarily out of stock ・When delivery is impossible due to weather or other force majeure ・When production of the product is delayed ・When there is a problem with your order or payment, such as an overpayment or shortfall in payment ・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.

<Shipping confirmation>

Once the shipment is complete, a shipping notification email will be sent to you as support information.
Click the "View Order" button in the email and you will be taken to a page listing the shipping company and tracking number.
Clicking on the "Tracking Number" will take you to the shipping company's inquiry site where you can check the shipping status.

<Shipping company and delivery method>

Your order will be delivered by Sagawa Express, Yamato Transport, or Japan Post. You cannot specify the delivery company.
*We cannot accept requests for delivery dates and times, delivery methods, or special packaging for gifts, etc.
*Orders cannot be made to have items delivered to a delivery company office, post office, or convenience store.

<Combined/split shipping>

We are unable to combine or split shipping of products after an order has been placed.
Items ordered at the same time will be shipped together once all items are available, while items ordered separately will be shipped separately.

<Shipping fee>

For home delivery: 880 yen nationwide For home delivery (large items): 1,500 yen nationwide

*We do not ship overseas. We only ship within Japan. Thank you for your understanding.

<Pick up>

If you are not at home when the delivery is made, please follow the instructions on the delivery notice left by the delivery company to receive the product.
If you do not pick up your item within the storage period, it will be returned to the Keroro Fan Club Store (guests only).
Please contact us using the dedicated inquiry form on the "Frequently Asked Questions" page within two weeks of returning the product.
If two months have passed since the return, your order will be cancelled.
*As a general rule, refunds will not be given in the event of cancellation.
*The customer is responsible for the round-trip shipping costs for reshipment.
*Please be aware that we may restrict your use of the service if you decline to receive your items due to personal reasons, are absent for a long period of time, or require repeated re-shipments. Please be sure to receive your items.